Where can I use GO?

You can take GO with you anywhere in NZ there is cellphone coverage. Take it with you when you travel, walk the dog, or go shopping. We recommend wearing your GO at all time including in the house.

GO has GPS location tracking so we can find you in the event of an emergency; provided you have cellphone coverage. Cellular coverage may vary between providers.

 

Will GO work in different countries?

No, GO will only function in the country is has been setup to operate in. It will only function on the installed SIM card and networks(s) it has been setup to use. Contact SECURELY® for specific SIM details.

 

Why is my GPS location not accurate?

There are a few factors that can affect the accuracy of the GPS location, the most common are buildings and surrounding structures. GPS is best obtained when you have a line of sight to the satellites. If you send GPS locations from GO inside a building or in a city centre with tall buildings, this can affect the accuracy of the GPS report.

 

Is GO tracking my location all the time?

No. The GO pendant will only track your location during an activation, or if lost for more than 72 hours.

To start an activation, press and hold both buttons on either side of your GO and an alert will be sent to our 24/7 Monitoring Centre.

GO has a built-in two-way speakerphone system so we can talk to you. We’ll ask you if it’s an emergency, what’s happened, and where you are.

GO also uses GPS to send us your location coordinates. 

GO can be attached to your keyring or clipped to your belt if you don’t want to wear it as a pendant.

Yes. The cost of $85 per month is per device which can be shared by a couple in a household.

How do I charge GO?

GO comes with a charging pad. To charge your GO, plug the charging pad into power and lay the pendant on top of the charging pad with the ‘walking person’ symbol facing up.

The charging pad will light up blue when charging and change to green when fully charged. 

 

How long does my GO pendant take to charge from a completely flat battery?

Your GO pendant will take approximately three to five (3-5) hours to charge from a flat battery.

 

How warm will GO get when charging?

Your GO pendant can warm up to 40-50˚C while charging. This is normal and not dangerous.

 

How long does the GO battery last for?

Depending on use, your GO pendant battery will last for approximately two months. GO will send you a voice warning if the battery starts to get low.

If the battery drops to less than 20% an alert is sent to our Monitoring Centre and we will contact you to let you know GO needs charging.

We recommend charging your GO after an activation.

 

Why is my GO pendant not charging?

If your GO pendant is not charging, follow the steps below to check everything is set up correctly.

 

• Check that the cable is plugged into the back of the charging pad

• Check that the cable is plugged into a live power point and is switched on

• Try plugging the cable into a different power point

• Ensure the pendant is placed in the charging pad correctly with the ‘walking person’ symbol facing up

• Ensure the pendant chain is not sitting between the charger and the pendant

• Ensure the charger is not in direct sunlight (e.g., on a windowsill)

• If your pendant is very flat, it may take an hour for any lights to show

 

If your GO is still not charging after following these steps, contact SECURELY on 0800 865 865 for assistance.

GO will send GPS coordinates to monitoring when no movement has been detected after 72 hours.

If you cannot find your pendant contact SECURELY on 0800 865 865 to check where your GO is located.

If monitoring cannot locate your GO a pendant replacement cost may apply.

The warranty period for GO is 12 months.

How to enter Flight Mode:

To enter flight mode, press and hold one button on either side of GO for 10 seconds until you hear the voice announcement, “Flight Mode enabled. All functions suspended until button press, or placed on a charger.”

How to exit Flight Mode:

To exit flight mode either perform a System Check, or place GO on a charger.

Sending an alert while in Flight Mode:

You can still send an alert for help when your GO pendant is in flight mode by performing any button press, System Check or activating an alert as usual.

Your GO is IP67 rated which means it can be used for short periods of time in water.  Though it is water resistant, we recommend you remove your GO if you are using a bath or swimming pool. Your GO can safely be used while you shower or if exposed to rain or sweat and we recommend that you do wear it in the shower or when exercising as these are times when you are most likely to need GO.

If you have an in-house monitoring station manufactured by Chiptech, the same manufacturer as GO, your GO can connect with your in-house base station and your location will be shown as “at home”. 

You get the best of both worlds with an in-house monitoring station from Chiptech and a GO mobility pendant – with the added safety of a base station activation and monitoring along with the mobility offered by GO. 

There is no separate pricing for this and both the base unit and your GO pendant will continue to be billed as normal. 

Contact SECURELY® on 0800 865 865 to discuss these options.

If your GO has adequate cellular connection in your house, it may be able to replace your in-house medical alarm. However, the GO is not currently MSD funded.

Your GO does not come with fall detection turned on, but if you would like the fall detection feature, let our team know and they will activate it for you. You can reach us by calling 0800 865 865.

No, GO must be worn around the neck for the fall detection algorithm to work as intended. If fall detection is enabled and you attach your GO to your keyring, the movement may cause false activations.

To cancel an activation, press and hold one button on your GO. If the alert has proceeded to monitoring, let the operator know you do not require assistance.

Your GO will work wherever there is cellular connection. You can check the cellular connection by performing a system check on your GO.

We do not recommend using your GO as a replacement for a Personal Locator Beacon or marine radio.

If your GO has cellular connection, we may be able to locate you using GPS.  Your location information may not be available if the GPS satellites are unavailable, or the GPS signal is blocked.

With Go you have unlimited free ambulances, provided you call for an ambulance as a result of an emergency and you are transported to hospital