Our beating heart is our 24/7 Monitoring Call Centre in Levin. This is the very lifeblood for our medical and security customers, who can trust us to always be there and able to respond quickly.
Our experienced and compassionate call centre team routinely manage an average of 5,000 incoming calls each month. Around 200 of those are critical requiring an emergency response from Police, Fire or Ambulance.
While part of our business focuses on medical alarms, we also provide home & business security.
Our advanced home security systems have options of high definition indoor and outdoor cameras, smoke and flood detectors, all monitored by our 24/7 Monitoring Call Centre. We understand that flexibility is key with home security and we have a range of options that lets you choose how you want us to respond.
It’s our determination to keep doing better. We already offer the latest technology sourced from around the globe that support you to track your changing health needs and circumstances. We’re already offering affordable systems that use artificial intelligence to highlight changes in health indicators enabling earlier intervention from family, caregivers and medical staff.
But our eyes remain firmly fixed on providing more advanced systems that can prevent adverse events from occurring.
Responding to a fall or medical event quickly is our bread and butter, but what if we could help prevent that fall from happening? It’s our dream to enable every kiwi to be independent in their own homes, living healthier and happier lives by using technology to give early insights that can prevent events from occurring.
As well as looking after you, we’re keen to ensure your property is also safe and secure. Our advanced home security systems have options of high definition indoor and outdoor cameras, smoke and flood detectors that can be monitored by you on your smart phone or by our 24/7 team. We understand that flexibility is key with property security and we have a range of options that lets you choose how you want us to respond.
We are an accredited provider of medical alarms by the Ministry of Social Development which means that you may be eligible for a funded medical alarm.
We are also a member of the Telecare Services Association New Zealand (TSANZ). TSANZ is an industry body that develops reviews and maintains a Code of Practice of minimum performance standard for members. TSANZ registers and accredits Telecare Service Providers who have been independently assessed as being competent to provide services in New Zealand. TSANZ investigates complaints and if need be, disciplines members.
SECURELY operates as a Trust and is owned by Horowhenua power company, Electra.