How To Get Help

Our in-home medical alarm (PERS+) works off the basic premise of pressing a button on the main unit or pendant to call for help. Some of our more advanced systems can automatically alert our Monitoring Centre, family or caregivers in the event of a fall or if there’s a fire.


One thing we can’t stress enough is that you always wear your pendant. It’s waterproof so wear it in the shower and to bed. If you find wearing a pendant uncomfortable in bed pop it on your bedside table. Our Monitoring Centre in Levin is always open and ready for any emergency, 24/7 365 days of the year. Our Customer Care team in Tauranga are available during normal business hours.


The steps below outline the procedure to follow when you need our help:

A woman with white hair poses next to a SECURELY in home medical alarm
Senior man wincing in pain beside his walking cane after falling on the floor of his room in an assisted living home


If you fall or need help press your medical alarm pendant or the big red button on your main unit if you can reach it


You fall over and your Fall Detector Pendant activates and alerts the Monitoring Centre


There’s a fire and your smoke detector activates and alerts the Monitoring Centre

A SECURLEY® In-Home medical alarm base unit being tested


You will hear the main unit siren go off and it will say “Emergency Call”



A SECURELY Monitoring Operator at his desk


If you can talk to us we will ask you if you need help. If its an emergency we will send either ambulance, fire or police


Emergency services ambulance responds to a medical alarm activation


If you can’t talk to us we will ask you if you need help. If we get no response, we will contact emergency services and get an ambulance on its way. We will stay on the line with you until help arrives


If an ambulance is sent the ambulance provider will send you an invoice. If the ambulance was dispatched to one of our customers at their own residence, we will pay for the ambulance. Send the invoice to us at There is no limit to how many ambulances we will pay for it its sent in an emergency to one of our customers in their residence. This only applies to those who live in their own home and not in residential care (Village).