Medical Alarm FAQ’s
Can I get assistance through WINZ or ACC for a SECURELY® medical alarm?
Will my medical alarm respond to my voice?
The alarm will not respond to your voice alone, you must press the HELP button on the base unit/control panel/alarm box or pendant. If you press your pendant you will be able to talk via the alarm with our staff.
If you have a Emergency Voice Activator with your SECURELY® alarm yes, by repeating the same phrase three times the alarm will be activated and help called.
Can I wear my pendant in the shower?
Absolutely. The pendants are shower proof and we encourage you to wear the pendant in the bathroom.
Can I expect after sales service to test my alarm?
If your pendant has not communicated with us in a while you will receive a call from us to test your pendant.We will also phone you to check-in once every six months to see how you are going, answer any questions and update any details for your emergency contacts, access details and medical details.