Questions & Answers

Yes. You may be eligible for MSD funding for a medical alarm & pendant.  Add-ons such as the Fall Detector Pendant are not eligible for MSD funding.

Please see your GP for advice, or click here for more information.

To visit the WINZ Medical Alarms page click here

Yes it does. The Base Unit plugs into the wall socket but it has a backup battery that should last up to 30 hours. The pendant runs off a battery all the time so it’s not affected either.

Our alarm communicates through the cellular network, not WIFI, so a power cut won’t affect your alarm talking to our Monitoring Centre.


No. Our alarm is wireless and is easy to install. The Base Unit plugs into the wall & the pendants runs off batteries. Once we’ve installed the Base Unit we’ll test it for you while we’re there to make sure it’s working correctly. If you have a more advanced medical alarm with sensors, they are attached to the wall with 2 sided tape, so they’re easy to install as well and don’t require an electrician.

Absolutely. The pendants are shower proof and we encourage you to wear the pendant in the bathroom.

If your pendant has not communicated with us in a while you will receive a call from us to test your pendant. We will also phone you to check-in once every six months to see how you are going, answer any questions and update any details for your emergency contacts, access details and medical details.

A low battery sends an alert to our Monitoring Centre who will ring you to let you know. We treat this as urgent and will that day send you a replacment pendant via courier. We will ask you to send the old pendant back to us in the courier package provided. Over the phone we’ll tell you how to pair your new pendant with your Base Unit and then we’ll get you to test it to make sure it’s working properly.

There is no charge for this service.

Call our Monitoring Centre on 0800 865 865 and we’ll make a note of when you’re leaving & returning.  You can also let us know by activating your pendant. When we ask you if this is an emergency, tell us you’re testing your pendant & also want to let us know about your holiday. 

There are lots of ways you can get your invoice to us:

  • scanning the invoice and emailing it to

  • attach invoice as a file to the enquiry form on the Contact Page

  • photographing it and sending it to

  • or do it the old fashioned way by posting it to Freepost 120011, PO Box 947, Tauranga 3140

Call us on 0800 865 865 and we’ll talk about your needs and how we can help. We can arrange everything over the phone. 

Call us on 0800 865 865 and get the cancellation process underway. There’s a 30 day notice period as we invoice month to month. 

Call us on 0800 865 865. It’s more than likely they can take it with them.  

Our more advanced systems use PIR (Passive Infrared) sensors that register movement and record it as activity. There are no video cameras in any of our medical alarms. 

It’s important we hear about your experience – good or bad- so we can either keep doing it, or make some improvements.

Fill out the enquiry form on our Contact Us page and we’ll be in touch.

You can read our feedback policy here.

We have tried to think of every burning question you may have about our medical alarms.

If we’ve missed something on our Q&A list please contact us on 0800 865 865 or email and we will answer it for you.