Response Plan FAQs
We are always looking at how we can improve our services and following a review across all the different Response Plans we have noted some ways to do this. For example, as well as calling you via your landline or mobile, we will now send a text for activations to help keep you more informed. We plan to add more features in the future to our plans and will communicate these through future newsletters.
If you would like to create your own Response Plan, please fill out the Individual Response Plan Form on our website.
A Response Plan is a set of instructions that tell us how to respond to each type of alarm activation. For example, what to do when an activation is received from your alarm when it is set or when we receive an activation from your smoke detector. If you don’t have an Individual Response Plan, don’t worry, we will use our industry aligned Standard Response Plan.
You can choose how we respond to each different alarm activation by filling out the Individual Response Plan form on our website. This allows you to specify how we respond to your alarm activations, for example, when we send out a guard.
A guard is sent for a range of activation types to ensure the security of your home and property. It is now part of our Standard Plan to send a guard if we can’t contact you to verify if the activation is genuine or accidental. If you haven’t previously set up an Individual Response Plan telling us how to respond to your activations, we will automatically follow our Standard Response Plan.
Have a read of our Standard Response Plan on the website. If it’s not what you want, you can make changes by filling out the Individual Response Plan Form on our website or by calling us on 0800 906 906. We recommend dispatching a guard to callouts as it’s industry best practice.
It’s important to note that Guard callouts may be charged to you so you need to tell us how you’d like us to respond to any activation and also if you have a local preferred guard service provider.