security guard attends an alarm activation

When is a Security Guard Dispatched?

We will only dispatch a security guard if you have selected this option in your Response Plan.

The cost of each guard callout is $95 incl GST for all customers. Where possible we use Armourguard services.


Guards can be dispatched after the following activations:

  • Smoke
  • Burglary
  • Sensor Tampers
  • Unscheduled Openings
  • Late to Close


It is up to you when you’d like us to send out a Guard. You can choose to automatically dispatch a guard, request to be contacted by our monitoring team before dispatch, or include a “no-dispatch” instruction in your Response Plan.

You can view our standard Response Plans or create your own individual Response Plan by filling out the Response Plan form.