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About Us

Our beating heart is our 24/7 Monitoring Call Centre in Levin, New Zealand. This is the very lifeblood for our medical and security customers who trust us to always be there and to respond quickly.

Our experienced and compassionate call centre team routinely manage an average of 5,000 incoming calls each month. Around 200 of those are critical requiring an emergency response from Police, Fire or Ambulance.

We focus on medical alarms, aged care monitoring, and home & business security. 

Our advanced home security systems have options of high definition indoor and outdoor cameras, smoke and flood detectors, all monitored by our 24/7 Monitoring Call Centre. We understand that  flexibility is key with home security and we have a range of options that lets you choose how you want us to respond. Read more about us…

Our Purpose

SECURELY®’s purpose is to enable you to live with confidence and independence. We provide a range of 24/7 monitored medical and security alarms designed to get help quickly when you need it, whether it’s a medical event, domestic event, flood, fire or burglary.

 

SECURELY® is a Government accredited medical alarm supplier that offers medical alarms & pendants to sophisticated Artificial Intelligence systems using advanced depth and motion sensors to deliver predictive analytics that enables personalised health alerts, enabling early intervention from family, caregivers and medical staff improving recovery times.

 

As well as looking after you, we’re keen to ensure your property is also safe and secure. SECURELY®’s advanced home security systems have options of high definition indoor and outdoor cameras, smoke and flood detectors monitored by our team 24/7.

 

At the heart of everything we do, and every decision we make is you, and our company values reflect this commitment.

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Accreditation

We are an accredited provider of medical alarms by the Ministry of Social Development which means that you may be eligible for a funded medical alarm.

We are also a member of the Telecare Services Association New Zealand (TSANZ). TSANZ is an industry body that develops reviews and maintains a Code of Practice of minimum performance standard for members. TSANZ registers and accredits Telecare Service Providers who have been independently assessed as being competent to provide services in New Zealand. TSANZ investigates complaints and if need be, disciplines members.

SECURELY® is also a member of the New Zealand Security Association (NZSA).

SECURELY® is owned by Horowhenua lines/distribution company, Electra.

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Terms and Conditions

Read our T&Cs here