Our beating heart is our 24/7 Monitoring Call Centre in Levin, New Zealand. This is the very lifeblood for our medical and security customers who trust us to always be there and to respond quickly.
Our experienced and compassionate call centre team routinely manage an average of 5,000 incoming calls each month. Around 200 of those are critical requiring an emergency response from Police, Fire or Ambulance.
We focus on monitoring medical alarms that are used by people living at home and in, aged care retirement villages as well as supporting family safety and duress alarms for vulnerable individuals and families.
SECURELY®’s purpose is to enable you to live with confidence and independence. We provide a range of 24/7 monitored medical alarms designed to get help quickly when you need it, whether it’s a medical event, domestic event, flood, fire or burglary.
SECURELY® is a Government accredited medical alarm supplier that offers medical alarms & pendants to sophisticated Artificial Intelligence systems using advanced depth and motion sensors to deliver predictive analytics that enables personalised health alerts, enabling early intervention from family, caregivers and medical staff improving recovery times.
At the heart of everything we do, and every decision we make is you, and our company values reflect this commitment.
We are an accredited provider of medical alarms by the Ministry of Social Development which means that you may be eligible for a funded medical alarm.
We are also a member of the Telecare Services Association New Zealand (TSANZ). TSANZ is an industry body that develops reviews and maintains a Code of Practice of minimum performance standard for members. TSANZ registers and accredits Telecare Service Providers who have been independently assessed as being competent to provide services in New Zealand. TSANZ investigates complaints and if need be, disciplines members.
SECURELY® is also a member of the New Zealand Security Association (NZSA).
SECURELY® is owned by Horowhenua lines/distribution company, Electra.