Enabling you to live with confidence and independence.
Talk to us if you think we can improve our service.
Complaint Process & FAQs
Sometimes things don’t go as planned and we are here to listen to you, and understand your experience.
If you have feedback on how we can improve our service please fill out the Enquiry Form above and we’ll be in touch as soon as we can.
Medical complaints are managed by TELECARE SERVICES ASSOCIATION NEW ZEALAND (TSANZ):
We have put together some FAQ’s on the most common questions we get asked about our service – have a read – as they may answer your question or directly address your concern.
Or write to The Complaints Officer, Telecare Services Association New Zealand, PO Box Marion Square, Wellington 6141
or you can email your complaint to firstname.lastname@example.org or you can fill out a complaint form online
More information about the complaints process is here