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Contact Us

Contacts:

General Enquires:

Phone: 0800 865 865

Overseas Phone: 07 281 1316

Email: info@securely.nz

Address: PO Box 650 Levin 5510

 

Comms & Media Enquires:

Email: comms@securely.nz

Medical Alarm Enquiries:

Phone: 0800 865 865

Email: info@securely.nz

 

Security Alarm Enquires:

Phone: 0800 904 904

Email: technical@securely.nz

Enquire now:

If you would like to know more about how we manage your personal information you can read our privacy policy here.

Enabling you to live with confidence and independence.

Our team loves hearing that we’ve done well!

 

We welcome your feedback and are always delighted to pass it on to our team. Call us on 0800 865 865 or fill out the Contact Us form above.

Talk to us if you think we can improve our service.

Complaint Process & FAQs

 

Sometimes things don’t go as planned and we are here to listen to you, and understand your experience.

If you have feedback on how we can improve our service please fill out the Enquiry Form above and we’ll be in touch as soon as we can.

Medical complaints are managed by TELECARE SERVICES ASSOCIATION NEW ZEALAND (TSANZ):

We have put together some FAQ’s on the most common questions we get asked about our service – have a read – as they may answer your question or directly address your concern.

Or write to The Complaints Officer, Telecare Services Association New Zealand, PO Box Marion Square, Wellington 6141

or you can email your complaint to contact@tsanz.org.nz  or you can fill out a complaint form online 

More information about the complaints process is here  

 

Security complaints are managed by the New Zealand Security Association (NZSA) :

You can either make a written complaint and email nzsa@security.org.nz  or visit their website and fill out an online contact form. More information about their complaints process is here.