SECURELY® 24/7 Monitoring
All about Monitoring
24/7 Monitoring is at the very heart of what we do. On average we manage around 15,000 inbound & outbound calls each month. Our experienced and caring Monitoring Centre team is based in Levin and they operate 24/7, 365 days a year.
We have on average 5,000 medical calls each month, of which around 200 of which are high priority. Our average response time to high priority calls is 14 seconds, something we’re very proud of.
We have a Technical Support Team that is available Mon-Fri from 9am – 4pm to answer any technical related calls. This team also handles any security related enquiries.
We also have a Customer Care team in Tauranga. This team looks after Village enquiries, send out new & replacement alarms to customers. This is also the team who sends out Birthday cards to our Medical Customers, something we’re often told sets us apart from other medical alarm providers.